Shipping Details



DHL World Package
  • Delivery time: 3-4 days


DHL World Package (excl. customs)
  • Delivery time: 4-7 days
  • Custom clearance: depending on authorities

Futher European countries

DHL World Package
  • Delivery time: 5-10 days

“How is my order going to be shipped?”

We only ship orders via DHL and wrap each order into one of our custom Caroline shipping boxes, a premium cardboard box with ikoo motives.

“What are the costs for delivering my order?”

Within Germany we charge 3.95 € for every standard DHL delivery and 10.95€ if you choose DHL Express. If you reside in Austria we charge 6.95 € for each DHL word package, to Switzerland 15.95 € (excluding custom clearance fees).

“Will I receive an order confirmation?”

Immediately after placing your order we will send you a personal email with the confirmation, including all information and detail about your order. If you are a registered customer at ikoo, you may track and check all your orders within your customer account at

“Am I able to change my order after confirmation?”

Unfortunately, we are not able to change order details after confirmation due to technical limitations. Please contact one of our friendly customer service specialists via email or telephone and we will be happy to help you.

“Until which event am I able to cancel my order?”

After receiving your order, our logistics team will immediately start to pack your order individually. Once the order got shipped, you will receive an email including a tracking link. Until the order leaves our warehouse, you are able to cancel your order! Please contact our customer service specialists via telephone or email to cancel.

“Does ikoo ship to “DHL Packstations”?”

Naturally we offer shipping to pack stations maintained by our shipping partner DHL. Also, we ship to post stations if you note all data necessary within your order.

ikoo caroline packaging